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  • Our practice aims to provide dental care of a consistent quality, for all patients. We have management systems to assist us, and define each practice member’s responsibilities when looking after you.
  • In proposing treatment we will take account of your own comfort and wishes. We will guide you through all options, where appropriate, and costs, so that you can make an informed choice. We will always explain what we are doing.
  • We will do all we can to look after your wellbeing. We will ask you about your general health, and about any medication being taken. This helps us to treat you safely. We keep all information about you confidential.
  • Contamination control is also essential to the safety of our patients. Every practice member receives training in established methods for contamination control.
  • We screen all patients for mouth cancer at routine check ups. We ask patients about tobacco and alcohol use because they increase your oral cancer risk.
  • Practice working methods are reviewed regularly at meetings of all staff. We encourage all staff to make suggestions for improving the care we give to patients.
  • We regularly ask patients for their views on our services. We have measures for dealing promptly with patient complaints and for ensuring that lessons are learned from any issues that occur.
  • All patients have the right to express a preference to see a particular dental practitioner.  We will endeavour to meet your needs, however this can only be possible if your chosen dental practitioner has capacity.
  • All dental practitioners in the practice take part in continuing professional education, adhering to the General Dental Council’s requirements. We aim to keep up to date with current thinking on all aspects of dentistry, including preventative care which reduces your need for treatment.
  • All staff joining us are given training in practice-wide procedures. Once a year, there is an individual review of training needs for everyone in the practice.
  • All members of the practice are aware of the need to ensure that dental practitioners are working safely. In the unlikely event that a dental practitioner in this practice becomes unfit to practice, we have procedures to take action on those concerns, which are investigated and, if necessary, acted upon.