Patients who agree to these Terms & Conditions and join Thurmaston Dental Practice Limited as a Member, will herein be referred to as ‘The Member’. If The Member joins following a new or routine consultation, this consultation will not be considered the first benefit received as part of the membership. The Member will be charged the usual fees for this consultation and any additional treatment. Once the membership has been confirmed on our schedules (this can take up to 60 days) a credit will be applied to The Member’s account to the value of the membership discount % respective to their membership tier for any additional treatment they may have incurred as part of the existing course of treatment, excluding the initial consultation. This credit can be offset against future treatment or transferred to another patient. This credit cannot be refunded.
There is an initial minimum period of 12 months membership. If a patient ceases their membership within the initial 12-month period, Thurmaston Dental Practice (‘The Company’) reserves the right to reclaim the difference in financial value of any benefits received by The Member, in addition to the remainder of the monthly fees for the initial 12-month period. Such a calculation will be based on a comparison of benefits received when compared with the Non-Member fee scale for The Company.
Following the initial 12-month period, 1 months’ notice is required to terminate membership. When membership is terminated, The Company reserves the right to reclaim the difference in financial value of any benefits received by The Member in the 12 months prior to notice of intent to end membership being received. Such a calculation will be based on a comparison of benefits received when compared with the Non-Member fee scale of The Company.
If there are any changes to the amount, date, or frequency of your Direct Debit, The Company will notify you in advance of your account being debited or as otherwise agreed. If you request for The Company to collect a payment outside of your usual schedule, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by The Company or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund that you are not entitled to, you must pay it back immediately when asked to do so.
An administration fee of £25 will be charged for each uncollected direct debit.
All benefits of our Membership relate to an annual 12-month period commencing with the date of initial sign up.
There may be a one-off administration fee of £10 on joining the Membership.
This agreement is not transferrable between The Member and other members or patients of The Company.
Appointments that are arranged and either cancelled with less than 48 hours’ notice, or not attended, will count as part of The Members’ annual membership allocation. Further appointments will be chargeable at a reduction to the usual Non-Member fee scale in accordance with the respective membership tier.
In the event of the sale of the practice to a new owner, then this agreement can be transferred to the new owner.
Completed applications received on or before the 25th of a month, will result in the first Direct Debit payment being collected on or around the 10th of the following month. A pro-rata payment will be required on joining to cover the period of membership until your first month’s Direct Debit payment.
The patient agrees to pay fees to The Company for additional treatment completed that is not included as part of their membership tier, at a reduction to the usual Non-Member fee scale in accordance with their respective membership tier.
Membership discounts apply to all services provided by The Company excluding Implants, Orthodontics, Specialist services, & Sedation.
Membership fees and benefits for Young People are categorised by age. These memberships will automatically move the member into the correct age category based on their age at the time of Direct Debit collection.
For example, if the member is 5 years old and currently in the 0-5 category, their first Direct Debit collection on or after their 6th birthday will move to the 6-11 monthly fee, and their membership benefits will now be as per the 6-11 category. On their 12th birthday, they will automatically be moved to the 12-17 category. On their 18th birthday, they will automatically be moved to the Mini Adult Membership.
Adult Members will be offered priority emergency appointments. A Same Day Emergency appointment can usually be provided where The Company is contacted by telephone before 8.30am. A fair usage policy of two priority emergency appointments per 12-month period will apply. Thereafter, the patient agrees to pay fees to The Company for additional emergency appointments, at a reduction to the usual Non-Member fee scale in accordance with their respective membership tier.
Young members will be required to pay fees to The Company for their emergency appointments, at a reduction to the usual Non-Member fee scale in accordance with their respective membership tier.
The Worldwide A&E Insurance is provided by Lloyd & White, details of which are enclosed in The Members’ welcome pack.
The patient agrees to notify The Company of the change of any details i.e., Name, Address, Email, Contact number.
The Company reserves the right to change these terms and conditions at any time without prior notice. If any changes are made, the revised terms and conditions shall be available on our website. Please check the latest information posted therein to inform yourself of any changes.
We love our patients
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