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  • 577 Melton Road
  • Leicester
  • LE4 8EA
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Membership – Terms and Conditions

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  1. Patients who agree to these Terms & Conditions and join Thurmaston Dental Practice Limited as a Member, will herein be referred to as ‘The Member’.  If The Member joins following a new or routine consultation, this consultation will not be considered the first benefit received as part of the membership. The Member will be charged the usual fees for this consultation and any additional treatment. Once the membership has been confirmed on our schedules (this can take up to 60 days) a credit will be applied to The Member’s account to the value of the membership discount % respective to their membership tier for any additional treatment they may have incurred as part of the existing course of treatment, excluding the initial consultation. This credit can be offset against future treatment or transferred to another patient.  This credit cannot be refunded.
  2. There is an initial minimum period of 12 months membership. If a patient ceases their membership within the initial 12-month period, Thurmaston Dental Practice (‘The Company’) reserves the right to reclaim the difference in financial value of any benefits received by The Member, in addition to the remainder of the monthly fees for the initial 12-month period. Such a calculation will be based on a comparison of benefits received when compared with the Non-Member fee scale for The Company.
  3. Following the initial 12-month period, 1 months’ notice is required to terminate membership. When membership is terminated, The Company reserves the right to reclaim the difference in financial value of any benefits received by The Member in the 12 months prior to notice of intent to end membership being received. Such a calculation will be based on a comparison of benefits received when compared with the Non-Member fee scale of The Company.
  4. If there are any changes to the amount, date, or frequency of your Direct Debit, The Company will notify you in advance of your account being debited or as otherwise agreed. If you request for The Company to collect a payment outside of your usual schedule, confirmation of the amount and date will be given to you at the time of the request.
  5. If an error is made in the payment of your Direct Debit, by The Company or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund that you are not entitled to, you must pay it back immediately when asked to do so.
  6. All benefits of our Membership relate to an annual 12-month period commencing with the date of initial sign up.
  7. There will be a one-off administration fee of £10 which may be payable with your first month’s Direct Debit payment. 
  8. This agreement is not transferrable between The Member and other members or patients of The Company.
  9. Appointments that are arranged and not attended will count as part of The Members’ annual membership allocation.  Further appointments will be chargeable at a reduction to the usual Non-Member fee scale in accordance with the respective membership tier.  Please refer to our FTA/SNC policy, available at www.thurmastondental.co.uk (‘Our Website’)
  10. In the event of the sale of the practice to a new owner, then this agreement can be transferred to the new owner. 
  11. Completed application forms received on or before 25th of the month, will result in the first Direct Debit payment being collected on or around the 10th of the following month. Completed application forms received after the 25th of the month, may be subject to a delay of one month before the first collection is made.  A pro-rata amount will be required to be paid to cover the period of membership until your first month’s Direct Debit payment.
  12. The patient agrees to pay fees to The Company for additional treatment completed that is not included as part of their membership tier, at a reduction to the usual Non-Member fee scale in accordance with their respective membership tier.  Membership discounts apply to all services provided by The Company excluding Implants, Orthodontics, & Sedation.
  13. To qualify for the ‘Kids go Free’ membership benefit, the child’s examination appointment must be booked at the same date & time as The Members’ annual dental consultation.  If the child’s examination is booked on a date or time other than this, the child’s consultation and any treatment incurred will be chargeable in accordance with the Non-Member fee scale.
  14. The Member will be offered a Same Day Emergency appointment where The Company is contacted by telephone before 8.30am.  A fair usage policy of 2 (Two) Same Day Emergency appointments per 12-month period will apply.  Thereafter, the patient agrees to pay fees to The Company for additional emergency appointments, at a reduction to the usual Non-Member fee scale in accordance with their respective membership tier. 
  15. The Worldwide A&E Insurance is provided by Lloyd & White, details of which are enclosed in The Members’ welcome pack and can be found on Our Website.
  16. The patient agrees to notify The Company of the change of any details i.e., Name, Address, Email, Contact number.
  17. The Company reserves the right to change these terms and conditions at any time without prior notice. If any changes are made, the revised terms and conditions shall be posted on Our Website. Please check the latest information posted therein to inform yourself of any changes.
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