You do not have to pay a dental charge:
- to have your dentures repaired (sometimes it is not possible to repair dentures and a new denture may be required, which you would need to pay for as a Band 3 charge)
- for having stitches out
- if your dentist has to stop bleeding from your mouth
If you are referred to another dentist within the practice whilst you are undergoing a course of treatment you will only pay one charge. However – if you are referred to an external dentist or specialist, further charges will apply as it will be regarded as a separate course of treatment. The amount you need to pay will always be discussed with you by your dentist beforehand.
All charges for NHS treatment will be collected at the start of the course of treatment before any treatment is carried out.
How to claim a refund of NHS charges
If you have paid for NHS treatment but later found out that you were actually entitled to have it free or at a reduced rate, you can claim a refund of the NHS charge. This will need to be requested within three months of the date that you paid for your treatment and cannot be claimed directly from the practice. To find out how to claim a refund in this event you can visit the NHS choices website.
Comments and complaints
We welcome feedback from all of our patients and listen closely to what you tell us. We actively collect feedback via regular surveys, comments cards and patient participation groups. If you would like to share your experience, make recommendations or simply say thanks please let a member of the team know during your visit or complete one of the comment cards you can find in the waiting areas.
If you are not happy with the service you have received from us please do contact us and let us know. Our complaints Manager Jake Winters will be happy to listen to your concerns and will always take them seriously. Our complaints leaflet explains the Practice policy for you.